1. What is HomeHelper?
HomeHelper is a platform that connects homeowners with trusted tradespeople for repair, maintenance, and improvement jobs.
2. How do I create an account?
You can create an account by clicking the “Sign Up” button and filling in your name, email, phone number, and address.
3. Is my personal information safe?
Yes. We follow strict data protection procedures and comply with UK GDPR regulations to keep your information secure.
4. How do I get quotes for work?
Once you post a job with details and photos (optional), local professionals can send you quotes directly through the platform.
5. Can I use HomeHelper outside the UK?
We are currently based in the UK but are planning to expand globally. Check our website for updates on availability in your region.
6. How do I contact support?
7. How much does it cost to use HomeHelper?
Creating an account and posting jobs is free for homeowners. Tradespeople may pay a small fee or commission for certain features or successful job matches.
8. How are tradespeople vetted?
We verify the identity, qualifications, and (where possible) insurance of all tradespeople before they can join the platform. User reviews and ratings also help maintain quality.
9. Can I leave a review for a tradesperson?
Yes! After your job is completed, you can leave a review and rating for the tradesperson to help others make informed decisions.
10. What if I have a dispute with a tradesperson?
If you have a problem or dispute, please contact our support team. We will do our best to mediate and help resolve the issue fairly.
11. How do I reset my password?
Click the “Forgot Password?” link on the login page and follow the instructions to reset your password via email.
12. Can I delete my account?
Yes, you can request account deletion by contacting support. Your data will be removed in accordance with our privacy policy.
13. What types of jobs can I post?
You can post jobs for plumbing, electrical, renovations, mechanics, and many other home improvement or repair needs.
14. How do I become a tradesperson on HomeHelper?
Click the “Sign Up” button, select the “Construction Pro” option, and complete the registration form with your trade details and qualifications.