1. Introduction

At HomeHelper, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our platform.

2. What Data We Collect

• Full Name
• Email Address
• Phone Number
• House Address
• Login Credentials
• IP Address, browser, and usage data
• Cookies and tracking technologies

3. Why We Collect It

We collect this information to register accounts, connect users with professionals, respond to enquiries, improve our services, and meet legal obligations.

4. Legal Basis

Processing is based on consent, contract necessity, legal obligation, and our legitimate interests.

5. Sharing Your Information

We only share your data with service providers, relevant professionals, and authorities if legally required. We do not sell your data.

6. Cookies

Cookies are used for logins, analytics, and user experience. You can manage them in your browser settings.

7. International Transfers

Should data be transferred outside the UK, we ensure appropriate legal safeguards.

8. Data Security

We use secure servers, encryption, and access controls to protect your personal data.

9. Your Rights

You may access, correct, delete, or object to the use of your data. Contact us to exercise these rights.

10. Retention

We retain your data only as long as necessary. Data is deleted or anonymised after account closure unless retention is legally required.

11. Changes

We may update this policy and will post changes on this page.

1. Agreement to Terms

By accessing this website, you agree to be bound by these terms. If you do not agree, please do not use our platform.

2. User Accounts

Users must register with accurate data and are responsible for their login credentials and account activity.

3. Acceptable Use

You may not misuse the platform, post false information, impersonate others, or interfere with our services.

4. Service Disclaimer

We connect homeowners with professionals. We are not responsible for the quality or outcome of the services provided.

5. Payments

Payment arrangements are handled directly between the user and service provider, unless otherwise specified.

6. Intellectual Property

All content belongs to HomeHelper. You may not copy, reuse, or republish it without permission.

7. Termination

We may suspend or delete accounts that breach these terms or misuse the platform.

8. Limitation of Liability

We are not liable for damages from platform use, user disputes, or third-party actions.

9. Changes to Terms

These terms may be updated. Continued use of the site means acceptance of the latest version.

10. Governing Law

These terms are governed by the laws of England and Wales.